juan 365 app Privacy Policy

How We Handle Your Personal Information

1. Information We Collect

When you register and use juan 365 app, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document required for age and identity verification. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos, which is needed to process deposits and withdrawals securely. During your sessions on the platform, we automatically gather technical data including your device type, browser, IP address, and usage patterns to help us improve performance and detect suspicious activity. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required by law or regulation.

2. How We Use Your Information

The personal information you provide is used primarily to create and manage your account, verify your identity and age in compliance with Philippine gaming regulations, and process your financial transactions safely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your gameplay and transaction data help us detect fraud, prevent money laundering, and ensure that our platform remains a fair and secure environment for all registered players. We may use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players, but this data cannot be used to identify you personally. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without your knowledge.

3. Sharing of Personal Data

juan 365 app does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary and under strict confidentiality agreements. In cases where we are legally required to disclose information — for example, in response to a lawful request from a Philippine government authority or regulatory body — we will comply with applicable law while taking reasonable steps to protect your interests. Any third-party partners we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection legislation. We will notify you of any material changes to how your data is shared, to the extent permitted by law.

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential at all times. Sensitive financial data transmitted between your device and our platform is encrypted using industry-standard protocols to prevent interception during transmission. Our security practices are reviewed regularly to address emerging threats and to ensure that our safeguards remain effective as technology evolves. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act of 2012.

5. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents may be kept for a minimum period specified by applicable anti-money laundering and gaming regulations, even after your account is closed. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our internal data retention schedule. You may request information about how long specific categories of your data are retained by contacting our support team. We do not retain personal data for longer than is necessary, and we periodically review our records to ensure compliance with this principle.

6. Your Rights as a Data Subject

As a Filipino player, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by juan 365 app. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of your data where there is no longer a lawful basis for us to retain it. You may also object to certain types of processing or request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please contact our support team using the details provided in the Contact section below, and we will respond within the timeframe required by applicable law.

7. Cookies and Tracking

Our platform uses cookies and similar technologies to maintain your session, remember your preferences, and help us understand how players interact with the site so we can improve the experience. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or share your browsing behaviour with external advertising networks. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some features of the platform. By continuing to use juan 365 app after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

8. Contact and Complaints

If you have any questions about this Privacy Policy or wish to exercise your data subject rights, you can reach our support team by email at the address listed in the footer of this page. We take all privacy-related enquiries seriously and aim to respond promptly and thoroughly to every request we receive from Filipino players. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the relevant supervisory authority for data protection matters in the country. We are committed to resolving any concerns in a fair and transparent manner, and we welcome feedback that helps us improve our data handling practices. This Privacy Policy was last reviewed in June 2025 and will be updated whenever there are material changes to how we collect or use your personal information.

Last reviewed: June 2025. This Privacy Policy applies to all registered players on the juan 365 app platform. For questions, please visit our FAQ page or review our Terms and Conditions.